Cloud Telephony services provides you with a unique phone number and a sophisticated cloud based IVR & telephonic services. The IVR will greet callers and play a few prompts to help the system identify the reason for the call. Based on this, the system can intelligently route the call at real time to the right set of agents (who can be mobile). Cloud Telephony is perfect for businesses that want innovative phone solutions, or simply need to eliminate the costs, responsibilities, and risks of ownership of traditional premise-based phone systems. While offering much more flexibility than a traditional phone system, Cloud Telephony is quick, easy, and affordable for any size business.
In today’s competitive world, it is no longer sufficient to advertise and expect the market to come to you through an inbound phone call. Instead, existing customers need to be encouraged and enticed in order to be loyal and new customers need to be searched for. These days, companies are constantly looking to increase their customer service levels as retaining existing customers is far less cost intensive than attempting to win new ones. As a result, companies are proactively making contact with their customer base on a regular basis to increase customer service by way of outbound dialing. Before companies can jump into proactive outbound dialer software, they first must transition from inbound-only communications to a blended contact center with outbound dialing. It’s important for leaders to recognize that making this transition represents a significant shift from a reactive customer service approach to communicating proactively to customers. In this transition, they must determine the amount of outbound communications the contact center plans to conduct and the objectives that it seeks to accomplish. Aside from increasing the number of touch points with the customer, proactive outbound dialing can also be used to increase the revenue derived from your customer base by up-selling or cross-selling new products to your ongoing customers. Outbound should be a core part of any organization's go-to-market strategy because it is a way of developing valuable customer relationships, and done right it is a way of getting the appropriate proposition to an accurately targeted market.
Benefits of Outbound Dialer Service
Cloud Telephony offers you a unique MISSED CALL SERVICE through our web-based platform that lets you create instant feed back, voting, business lead generation, mobile verification system through a Missed Call on a number dedicated exclusively for you.We provide you with a unique dedicated number which helps business owners to generate leads, customer support, customer feed-back, customer call-back service, user registration, pledge campaign etc. Also, at times it becomes necessary for website owners(especially E-Commerce sites) to ascertain the authenticity of the users signing into their portal or buying any products online. We provide missed call service to verify the mobile number of such visitors, to prevent any possible fraud. Since it gives no cost to the caller, this service is widely used by the end user, without any hesitation. Whether you have a fresh business set up or an established organization, you always look forward for the ways to easily connect with the new customers. Here, one should understand that in order to do the same, one must have a technical option available that can provide the users ease to connect with the company. Looking at this very common scenario and to offer an effective solution to cop up with it, One Ring conceptualized the connection through missed call idea. Now, the same idea is adopted by millions of business individuals to connect with new and existing customers.
Usage of Missed Call Services
Toll free number is a 1800 series India telephone number used by businesses to allow their customers to reach them free of cost. For a tech-smart business, you need a tech-smart number that does more than you ever thought was possible by phone.Beyond in- and outbound calls, instantly activated local and toll-free phone numbers make it easy to control call routing, call tracking and even call analytics for as many numbers as your business requires. We offer a bundled solution that can help your business track calls, route calls based on your organization's needs and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services!! Want to project a national image for your business while making it easy and affordable for prospects anywhere in the country to call you? Use a toll-free number (1800 Numbers).
A call center is often the first contact a customer has with an organization. It plays a major role in establishing first-class customer support and building a loyal base of customers. Recently, the call center has taken a step forward in its evolution by integrating cloud-based virtual call center functionality with other technologies. This new integrated cloud call center brings together interactive features that take customer support to the next level.
Features of Cloud Call Center:
Benefits of Cloud Call Center:
Our Click-To-Call service makes it easy for website visitors to call you, by connecting your company's website to your customers' phones. When a customer enters their phone number into your Click-To-Call option, both your phone and your customer's phone will ring and you'll be on the call together. Click-To-Call turns website clicks into phone calls, by making it simple for customers to 'call me now'. Our Click-To-Call service will help you reduce website abandonment, increase lead conversion and improve online marketing analytics.
Features of Click-to-Call Service:
A consumer can unilaterally provision telephony resources like phone numbers, PRIs, Audio storage as needed automatically without requiring human interaction. This can be made possible through exhaustive provisioning APIs. Do I have to call a person to get a telephony resource or can I get it on my own? .
Capabilities are available over the network and accessed through standard mechanisms. Consumers should be able to login from anywhere and control their resources. Since the resources are accessible on the network through standard mechanisms, they should be easy to integrate into your existing systems. Can I login from anywhere and view my calls? Can I integrate telephony into my current applications? Do you have an API to access your capabilities?
The provider’s telecoms resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand.
Ports can be rapidly and elastically provisioned, in some cases automatically, to quickly scale out and rapidly released to quickly scale in. To the consumer, the capabilities available for provisioning often appear to be unlimited and can be purchased in any quantity at any time. Can I handle 100 calls during peak time and 10 calls during non-peak time?.